Broadway Cycle

Hi,
I don't recommend shopping or fixing your bike at Broadway. I've had two negative experiences this summer. Also, many people have told me bad stories about Broadway and I've read bad reviews online, so for all these reasons, I recommend going to another bike shop.
The first issue was a flat tire they "fixed". The guy gave me the old tube so I could patch it. The next day I had another flat with the new tube. I brought the bike back, they refused to accept any fault and I would have needed to pay again to have it fixed. I instead went to another shop to buy tools to fix the problem myself. When I examined the two pieced tubes, the puncture was in the same place. I discovered a piece of metal logged in the tire which the mechanic didn't find the previous day.
Today my issue was that they show a lack of customer service when it comes to any type of issue. I went to bike pirates to find a new seat post for my old bike. They didn't have the right size, but one of the volunteer offered to grab one from Broadway since he wanted to take a walk. Unfortunately the one he bought wasn't the right one. 10 minutes later I was at Broadway trying to exchange it. They didn't have the right one, nor could they order one for me. Since we were out of options, I asked for a refund. I thought this was a fair. It was 10 minutes, everything was in the package, I had the receipt, I tried to exchange it first. Of course, they outright refused to refund me. I explained the situation, the owner blamed the bike pirates guy and said that he should know what he's doing and it's not his problem. Sure, the guy made a mistake, but only 10 minutes had passed, and clearly there are other issues at play. The broadway cycle guy went on a long rant about how he has $5,000 rent, and how bike pirates doesn't have to pay this. He told me that if I wanted to talk about fairness, I'm riding a really old bike and his staff had to waste time to help me with my old bike. I think he's upset that I'm not out buying a new bike.
Overall, we are talking about a $28 purchase for a product that was still in the package. Because they were so inflexible, I will never go back. Instead, I'm writing bad review because I really feel that if I ever purchased anything there again, I couldn't trust them to stand by their products and help me out if there was a problem. Therefore, I wanted to warn others of the same.