Broadway Cycle

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Listen here Hunny, these boys take care of me and my bike very well. I've had all sorts of problems, gears skipping, brakes rubbing and howling etc. They know how to fix gears and replace brake pads and all that. someone above got a flat a day after broadway fixed it? welcome to TORONTO, the city where street sweepers sweep crap into the bike lanes! Just gotta be carful out there.

lol you guys rant about the owner. yeah I avoid him, but he is the guy to talk to about getting a good price on a bike. ANYTHING else I leave up to his friendly employees.

I would also suggest not purchasing or having a bike fixed or repaired at Broadway Cycle. I purchased a new bike at Broadway in June of 2010. Subsequent to the purchase, I brought the bike back with the same two complaints and on three occasions. The brakes were very noisy and the gears clicked in the mid range (second cog on the front and cogs four of five on the back). On all three occasions, I got the bike back with the same problems.

In September of 2010, I brought the bike to Wheels of Bloor and asked them to look at the bike. I picked it up the next day. The repairs were completed and the bike was in great shape. As it turns out, there were pieces of metal embedded in the brakes (which were "chewing up the wheels" and therefore the wheels had to be sanded); as well a tune-up was performed (which resolved the clicking gear issue).

When I took the receipt to Broadway Cycle and asked for compensation, I was basically called a liar. The owner suggested that it was not possible that I would have brought the bike in and not left the store with my issues resolved. He suggested that I had been a fool for taking the bike to another store and that in fact Wheels of Bloor had "ripped me off". He offered me a set of brake pads (worth $20) as compensation. My bill from Wheels of Bloor, which I believe to be fair, as I have never had anything but good service from the store (and would have purchased my bike there had they sold the type of bike I was looking for) was $114.13.

Although the staff at Broadway (with the exception of the owner) were friendly, the bottom line is that after bringing a new bike back three times it was not fixed. The owner was very rude making for a very bad experience. I left the store feeling insulted and with no compensation.

Hi,
I don't recommend shopping or fixing your bike at Broadway. I've had two negative experiences this summer. Also, many people have told me bad stories about Broadway and I've read bad reviews online, so for all these reasons, I recommend going to another bike shop.
The first issue was a flat tire they "fixed". The guy gave me the old tube so I could patch it. The next day I had another flat with the new tube. I brought the bike back, they refused to accept any fault and I would have needed to pay again to have it fixed. I instead went to another shop to buy tools to fix the problem myself. When I examined the two pieced tubes, the puncture was in the same place. I discovered a piece of metal logged in the tire which the mechanic didn't find the previous day.
Today my issue was that they show a lack of customer service when it comes to any type of issue. I went to bike pirates to find a new seat post for my old bike. They didn't have the right size, but one of the volunteer offered to grab one from Broadway since he wanted to take a walk. Unfortunately the one he bought wasn't the right one. 10 minutes later I was at Broadway trying to exchange it. They didn't have the right one, nor could they order one for me. Since we were out of options, I asked for a refund. I thought this was a fair. It was 10 minutes, everything was in the package, I had the receipt, I tried to exchange it first. Of course, they outright refused to refund me. I explained the situation, the owner blamed the bike pirates guy and said that he should know what he's doing and it's not his problem. Sure, the guy made a mistake, but only 10 minutes had passed, and clearly there are other issues at play. The broadway cycle guy went on a long rant about how he has $5,000 rent, and how bike pirates doesn't have to pay this. He told me that if I wanted to talk about fairness, I'm riding a really old bike and his staff had to waste time to help me with my old bike. I think he's upset that I'm not out buying a new bike.
Overall, we are talking about a $28 purchase for a product that was still in the package. Because they were so inflexible, I will never go back. Instead, I'm writing bad review because I really feel that if I ever purchased anything there again, I couldn't trust them to stand by their products and help me out if there was a problem. Therefore, I wanted to warn others of the same.